Contact Information
Introduction
This page contains the official contact information and communication procedures for users of bohocasino.com. The Operator, Metlait SRL, is committed to ensuring accessible and efficient communication with all users from Australia. All requests submitted through the available channels are processed in accordance with applicable laws and regulatory obligations of Australia.
Contact Channels
Users may contact the Operator via the following official channels:
- Support Email: [email protected] (English language support)
- Live Chat: 24/7. Accessible via the widget located in the lower right corner of the website (English language support). Immediate response is available for common inquiries; complex matters may require escalation via email.
- Contact Form: Users may submit requests through the “Submit Email” form available on the support page in the English (Australia) section of the website.
Response Times
The Operator strives to provide prompt responses to all inquiries. The typical response time for live chat is instant or within 2 minutes. Responses to email and contact form submissions are generally provided within several hours. In some cases, processing may require additional time depending on the nature and complexity of the request.
Responsible Gambling and Support Services
Support for responsible gambling is available through all contact channels. Users seeking assistance with responsible gambling tools, such as self-exclusion, deposit limits, or access to external support resources, may contact the support team at any time. Additional responsible gambling information and resources are provided on the dedicated page: https://www.bohocasino.com/responsible-gaming.
Operator Details
| Operator | Legal Entity | Jurisdiction | Licenses |
|---|---|---|---|
| Metlait SRL | Metlait SRL, El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801 – Costa Rica | Offshore (services provided for users in Australia using offshore e-gaming license) | E-gaming license No. 0000064 and Anjouan license ALSI-202509073-FI2 |
The Operator does not hold a local licence from the Australian Communications and Media Authority (ACMA). All activities are conducted under offshore e-gaming licenses. Users are responsible for ensuring that use of the website is permitted under applicable local laws.
Personal Data and Security
User communications are processed in accordance with the Privacy Policy and applicable privacy laws in Australia, including requirements under the Privacy Act 1988 (Cth) where applicable. All data transmissions through official channels are protected by SSL encryption. The Operator maintains anti-fraud procedures and conducts identity verification in accordance with KYC Policy.
Communication Guidelines
When contacting support, users are required to provide accurate account identification information to ensure proper authentication and effective handling of queries. Communications containing abusive language, threats, or fraudulent content will not be processed and may result in account action as provided in the Terms & Conditions.
Dispute Resolution
All disputes and complaints should be submitted to the Operator via the official contact channels. Disputes are handled in accordance with the procedures set forth in the Terms & Conditions. Arbitration is mandatory for dispute resolution, and users waive the right to seek redress outside of the stipulated process, subject to any non-excludable rights under Australian law.
Legal Notice
Contacting the Operator through the provided channels constitutes acceptance of the Terms & Conditions, Privacy Policy, KYC Policy, Bonus Rules, and Responsible Gaming Policy. Users must be at least 18 years old. Use of the website is subject to all applicable restrictions, including restrictions on use from prohibited jurisdictions as outlined in the Terms & Conditions.
Further information on operator licensing, user protections, responsible gaming, and all operational policies is available in the published Terms & Conditions and Responsible Gaming pages.
“Play responsibly.”
Date of last update: August 11, 2026