About Us

Operator Information

This page provides official information about the operator of this website, including business details, licensing, contact channels, and relevant legal compliance as applicable to activities directed at Vietnam.

Business Activities

The operator provides the following services for eligible users in permitted jurisdictions:

• Sports betting, including a dedicated section for esports and top international events.
• Online casino games, including slots, live casino, and table games from various international providers.
• Live in-play betting on multiple sporting events with extensive market depth per event.

All activities are offered under the terms of the operator’s license and subject to applicable laws. Online gambling services are not legally available to Vietnamese citizens except as allowed under local pilot programs or foreigner-only concessions. Access restrictions may apply based on user jurisdiction and applicable regulatory or technical controls.

Data Protection and Privacy

Processing of personal data on this website adheres to the Law on Protection of Personal Data (Decree No. 13/2023/ND-CP), with particular attention to relevant provisions concerning Vietnamese data subjects. The categories of data processed may include name, date of birth, contact details, account and transaction information, online identifiers, and, where necessary, sensitive data as defined by law. Personal data is only retained for as long as necessary to fulfil the stated purposes or as required by law. For transfers outside Vietnam, legal cross-border data requirements are followed. For privacy inquiries or to exercise data rights (access, rectification, erasure, objection, restriction, withdrawal of consent, data portability, or complaints), a request may be submitted to the contact detailed below. The operator aims to respond to privacy-related requests within 72 hours.

Contact Information

Support is available in Vietnamese and English. The operator will acknowledge and process complaints or inquiries within the timeframes established by law, generally within 3–7 working days for general matters, and up to 30 days for escalated complaints. If a resolution is not achieved, individuals may escalate their complaint to the Department of Cybersecurity and High-Tech Crime Prevention, Ministry of Public Security of Vietnam.

Responsible Gambling and Legal Restrictions

• Access to gambling services is strictly prohibited for Vietnamese citizens, except as specifically allowed by government pilot programs or licensed land-based venues serving foreigners.
• All users must be at least 18 years of age or the minimum legal age specified by local regulations. For land-based casinos in Vietnam, the minimum age is 21 and access is strictly limited to eligible persons with valid documentation.
• Self-exclusion and voluntary limitation tools are available for eligible users as provided by regulation and operator internal rules.
• Warning: Gambling is prohibited by law for Vietnamese citizens. Services are for foreigners and eligible persons only, aged 21 and above, where permitted by law. Gambling may lead to addiction. Please gamble responsibly.

Disclosure and Regulatory Compliance

1xBet (operated by Caecus N.V.) holds a license under the Curaçao Gaming Authority. The operator does not maintain a separate corporate entity, office address, or gambling license in Vietnam and does not target, advertise, or promote gambling services to Vietnamese citizens. All information on the site is presented in accordance with the legal framework defined by the applicable Vietnamese law and international regulatory standards.

Complaint and Inquiry Process

1. Submit your inquiry or complaint via email, phone, or live chat as indicated above.
2. Your request will be acknowledged within 72 hours (for data protection related inquiries) and generally within 3–7 working days for standard customer inquiries.
3. If you are not satisfied with the resolution provided by the operator, you may escalate your matter to the Ministry of Public Security, Vietnam.

Data Protection Officer (DPO)

Based on applicable Vietnamese law, the operator has appointed a Data Protection Officer responsible for oversight of data protection compliance, privacy rights, and resolution of privacy complaints. For data protection matters concerning users in Vietnam, please submit inquiries through the published email or live chat channels. The DPO reviews all such cases and coordinates with the relevant supervisory authority where required.

Legal and Regulatory Warnings

• Gambling services are not provided to residents of jurisdictions where such activity is prohibited by law, including Vietnamese citizens.
• By accessing or using this website, you confirm that you are not a Vietnamese citizen or prohibited person under Article 288 of the Penal Code No. 100/2015/QH13 (as amended), and that you have reached the minimum legal age to use such services in your jurisdiction.
• This website displays mandatory legal disclaimers to comply with Vietnamese and international law.
• All personal data of Vietnamese users is processed in accordance with Decree No. 13/2023/ND-CP. Cross-border transfers, if any, are subject to notification and approval by the Ministry of Public Security of Vietnam.

Date of last revision: July 15, 2026